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Only people who are 18 years old or older and live in a place where registration is allowed can do so. Multiple accounts per individual are not allowed. When you sign up, you must give accurate personal information, and as part of identity checks, you must show proof of your identity.
Each deposit and withdrawal method is outlined in a dedicated banking policy. Minimum deposits start from €10, with digital wallet and card options available. Processing times for withdrawals vary between immediate and up to 48 hours depending on the chosen method. Wagering of deposit amounts may be a prerequisite prior to withdrawal to comply with anti-money laundering standards.
Incentive packages, such as matched credits or free spins, are subject to precise eligibility criteria. To convert any promotional reward into withdrawable funds, turnover requirements typically apply. For example, a 35x play-through condition is standard for welcome credits. Only one bonus can be active per user account unless otherwise specified.
Access to time limits, self-exclusion, and limit-setting features is provided to promote safe entertainment habits. There are ways to get help with responsible behaviour and keeping yourself safe. Check out the safer gaming section to learn about all the ways you can get help and limit your gaming.
The person who owns the account is responsible for keeping all login information safe. The operator reserves the right to close or suspend accounts in the case of irregular activities, rule breaches, or upon verified request from the account holder. Funds in closed accounts are handled according to the withdrawal arrangement in force at the time of closure.
Amendments to any provision may occur to reflect new regulatory demands or operational changes. Continued use of the platform will be considered acceptance of updated protocols. When important changes affect users' rights or obligations, they are notified directly. For the most up-to-date and complete instructions, please visit the dedicated support section or get in touch with customer service through the channels listed.
Verified gateways, such as Visa, Mastercard, Skrill, Neteller, and bank transfers, are the only ways to handle money transactions. You can see the minimum and maximum limits for each deposit method right in the payment settings of the platform. Under AML rules, you must prove your identity when you ask for a withdrawal. Depending on the method chosen, requested funds are processed within 24 to 72 business hours. The account holder is responsible for any fees or charges that outside financial institutions charge for transfers or conversions. Before requesting a withdrawal, users must fulfill any applicable rollover requirements related to promotional offers. Incomplete or incorrect documentation during the verification procedure may lead to delays or rejection of withdrawal requests. Repeated failed authentication attempts will result in temporary account suspension for security reasons. Should any discrepancies or suspected fraudulent behavior arise, all outgoing payments may be frozen pending further investigation. Users are encouraged to keep their payment information updated and promptly notify customer support regarding any unauthorized activity. Please consult the full payment menu for current options and up-to-date limits.
To open an account, individuals must provide a valid email address, create a secure password, and supply accurate personal information, including full name, residential address, and date of birth. People who live in places where interactive gaming is legal can only sign up. People can't have more than one account, and there are also limits on IP and household addresses. You have to show proof of identity before you can activate your account. A government-issued ID, like a passport or driver's license, and proof of address from the last three months, like a utility bill or bank statement, are both acceptable. All documents that are sent in should be clear, easy to read, and up to date. If there are any mistakes or false information, the application will be denied right away and the authorities may be notified. You must be at least 18 years old to register, or older if your local laws say so. The platform may request additional verification checks at any time to confirm legal age. Use of parental controls is strongly recommended on shared devices to help prevent underage access. Attempts to falsify age during registration will result in permanent exclusion from all services and possible legal action. Personal data collected during registration is processed according to strict data protection standards. Users can request deletion or correction of personal records through customer support, subject to retention obligations defined by gaming oversight agencies. For enhanced security, it is recommended to enable two-factor authentication immediately after sign-up.
User account operations require personal information to remain accurate and up-to-date at all times. You must quickly update your contact information, financial instruments, or legal identification in the profile settings section. Each person can only have one user profile. If you register more than once, your account will be automatically suspended or closed. Your login information is very private. You can't share your access information. Users are fully responsible for any actions taken while they are logged in, no matter how they got there. You can't get in from places that aren't allowed. Before using any platform, it is the user's responsibility to check the legal restrictions that apply in their area. You can't transfer, sell, or inherit profile balances. If you try to change the balance and bonus structures, you may lose access permanently and lose your winnings. To make sure that rules are followed, regular checks of documents may be started. To avoid stopping activities, you must turn in all required documents on time. Profile controls let you set limits on how much you can spend or do, or even exclude yourself from certain activities. All self-imposed limits are final and can't be changed before the time limit. There is monitoring of suspicious activity like trying to access an account without permission, using automated tools, or working with other account holders. If you don't follow the rules for how to run your business, you could be investigated right away, have your account locked, and have the authorities notified. The personal dashboard shows a clear transaction history that includes deposits, withdrawals, and promotional credits. Users must send a written request within 14 days of noticing any differences.
| Transaction Type | Available Methods | Minimum Amount | Maximum Amount | Processing Time | Fees |
|---|---|---|---|---|---|
| Deposit | Bank Card (Visa/Mastercard), eWallets (Skrill, Neteller), Bank Transfer, Paysafecard | €10 | €5,000 per transaction | Instant, except Bank Transfer (1–3 business days) | None |
| Withdrawal | Bank Card, eWallets, Bank Transfer | €20 | €20,000 per month* | Up to 24 hours (eWallets), 1-3 business days (Cards/Bank Transfer) | None |
* Requests exceeding the monthly cap require additional approval and may be paid out in installments.
Payments must come from payment methods that are in the name of the account owner. Third-party transactions are strictly prohibited and will be rejected. If you try to make a deposit more than once and fail, your ability to make payments may be temporarily suspended. Users may be asked to provide more proof of identity when they cash out. If you try to withdraw money without meeting the bonus requirements or before your account is fully verified, your request may be delayed or cancelled. The financial information must match the registration data; if there are any differences, a review is required. Processing times indicated apply only after all necessary account checks have been completed and documentation, if required, has been approved. Users are advised to review potential currency conversion fees imposed by their own financial institutions, as these are outside of the operator’s control. Responsible financial behavior is mandatory, and recurring suspicious activities, such as multiple small withdrawals attempting to circumvent limits, will result in enhanced scrutiny or account restrictions. For changing payment details, submit a formal request via customer support, including supporting evidence of ownership. It is recommended to regularly review your transaction history, available from the user panel, to detect unauthorized activities. Always ensure payment method details remain up-to-date to avoid failed deposits or delays in collection of winnings.
Promotional credits are subject to a rollover requirement, typically set at 35x the initial incentive amount unless otherwise specified. For instance, a $100 bonus requires $3,500 in eligible bets before any winnings can be withdrawn. When you bet on a slot machine, the amount you bet usually counts 100% towards the rollover calculation. When you bet on a table game or a live dealer game, it may only count 10%. For exact allocation rates, check the details of the promotion. There is a set amount of time that each promotional offer is good for. Most bonuses have expiration dates that are between 7 and 30 days after they are activated. If you don't use your incentive money or don't complete the rollover activity within this time frame, the offer and any winnings you get from it will be automatically taken away. Only turn on incentives when you are fully ready to meet the requirements within the time limit. Restrictions apply to some activities: not all titles or categories may qualify toward meeting rollover obligations. For instance, certain jackpot or progressive slots are commonly excluded, as well as peer-to-peer games or low-risk betting options such as both sides of the same hand in card games. In addition, simultaneous redemption of multiple offers is often not permitted unless explicitly allowed, and some offers are valid only once per registered user or household. Violation of any promotional rules, such as attempting to manipulate reward mechanics, may result in forfeiture of credits, winnings, or even suspension of the wallet. Review each specific promotion for tailored terms, eligible regions, minimum qualifying deposit, and any applicable opt-in procedures before participating.
Independent Random Number Generator (RNG) auditing is what keeps the results of games fair. eCOGRA and iTech Labs are two certified labs that check game results to make sure they are random on a regular basis. You can get copies of all RNG audit reports if you ask for them. This makes sure that users can always see the most up-to-date information on fair play. Only games made by licensed software developers are hosted. NetEnt, Pragmatic Play, and Evolution are some of the most well-known companies in the industry that work with them. Every so often, each game is put through a technical evaluation to make sure it meets regulatory standards and works reliably. The gaming lobby has a list of providers, and users can see information about the developers of each title. This makes it easier to choose products that they know or trust. Every release makes it clear what the Return to Player (RTP) rates are, so there are no hidden mechanics or strange odds. Along with information on variance and maximum win potential, game descriptions include percentage-based RTP values. For full disclosure, you can find payout schedules for both classic slots and table games in the game rules or through menu links. This helps players make smart decisions based on volatility and expected returns. A separate support team takes care of complaints about perceived RNG errors, wrong payouts, or suspected software problems. If disagreements continue, they can be taken to an approved Alternative Dispute Resolution (ADR) provider without stopping access to the account or withdrawals while the review is going on. Encouraging users to look at payout returns and software audit certificates before playing is a way to make entertainment more responsible. Knowledge bases and support channels offer information on how to understand volatility, odds, and game behaviour. This helps users make smart, confident choices on every spin or deal.
Self-regulation features are available to empower users seeking control over their wagering activity. Set custom deposit ceilings on a daily, weekly, or monthly basis via the account dashboard, allowing full adaptation to individual budgeting needs. Adjustments to these amounts can be requested at any time, but any increase to limits carries a mandatory 24-hour review period before changes become effective. Users can keep an eye on and limit the amount of time they spend playing games with session duration controls. Set up on-screen reminders to get notifications in real time after certain amounts of time have passed. This will help you avoid playing too much. A session timer can also force users to log out automatically after a certain amount of time, which can help them stick to healthy habits. People who need a break from activity can use self-exclusion measures. You can choose to stop for 24 hours, one week, one month, or indefinitely. Account logins, deposits, and gameplay are all turned off during a paused period. All requests to lengthen or shorten exclusion periods go through a strict verification process that is in line with regulatory frameworks. Users are kept up to date on the length and outcome of active sessions by reality check alerts. These clear insights can help you spot trends and make smart choices about how you bet in the future. If you or someone close to you shows signs of having a gambling problem, you can find private help resources in the "Help" section. Links to professional organizations–including GamCare (www.gamcare.org.uk) and the National Gambling Helpline (0808 8020 133)–are provided for round-the-clock assistance. In addition, direct messaging with the dedicated support team is available for personalized recommendations and guidance regarding all responsible gaming features. All responsible gambling functionality is available free of charge and can be accessed via desktop or mobile platforms. If you need help setting up self-control tools or want to report a problem, you can contact the support team by live chat or email. Every request is taken care of right away, with respect for the user's privacy and health.
All service users can file a formal complaint if there is a problem with gaming sessions, balance adjustments, or financial transactions. This is to make sure that disputes are handled fairly. You have six months from the date of the event to file a complaint; complaints filed after this time may not be looked into.
You will get a response to your question within 24 hours. The internal review usually ends within seven business days. If things are complicated, they might take longer. In that case, status updates will be sent every five days until the situation is resolved.
If you don't like the decision, you have three days to ask a senior compliance officer to look into it. If a case is still not resolved after being escalated, it may be sent to an unbiased outside Alternative Dispute Resolution (ADR) service. You can get more information about ADR if you ask.
Documentation of all communications is maintained securely. Regulatory authorities may be contacted if the above procedures do not resolve your concern satisfactorily. All records regarding grievances are held for a minimum of five years, in compliance with licensing requirements.
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